Privacy Policy

Welcome to Pet Prime Store!

Thank you for choosing Pet Prime Store (hereinafter “we,” “our,” or “us”) as your trusted online pet store. Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including orders fulfilled through CJ Dropshipping.

By accessing our website and using our services, you agree to comply with the terms set forth in this Privacy Policy.

1. Definitions

     

      • Account: The account created on our platform for order placement and service access.

      • Cookies: Small text files stored on your device that enhance website functionality and user experience.

      • Device: Any electronic device used to access our website (mobile, tablet, PC, etc.).

      • User Information: Data provided by users during registration, browsing, and order placement.

      • Usage Data: Automatically collected data such as IP addresses, browser types, and device information.

      • Service Providers: Third-party entities that assist in order fulfillment, payment processing, and logistics (e.g., CJ Dropshipping, PayPal, Stripe).

    2. Information We Collect

    We collect two types of information:

    A. Essential Information (Required to Provide Services)

       

        1. Personal identification details (name, email, address, phone number).

        1. Payment information.

        1. Shipping and billing addresses.

        1. Order history and transaction details.

        1. Communication details (emails, inquiries, customer support messages).

        1. Location information (when applicable).

      B. Non-Essential Information (Enhances User Experience)

         

          1. Customer reviews and feedback.

          1. Personal descriptions and profile pictures (if applicable).

          1. Website browsing behavior and preferences.

          1. Interaction with our social media pages.

        3. How We Use Your Information

        We use the collected information to:

           

            1. Process and fulfill orders, including those managed through CJ Dropshipping.

            1. Provide customer support and respond to inquiries.

            1. Improve our website, products, and services.

            1. Send order confirmations, shipping updates, and promotional materials (with your consent).

            1. Prevent fraud and enhance security.

            1. Comply with legal and regulatory requirements.

          4. Sharing and Disclosure of Information

          We do not sell or trade your personal data. However, we may share information under the following circumstances:

             

              • With CJ Dropshipping: To process and ship orders.

              • With Payment Processors: To facilitate secure transactions.

              • With Logistics Partners: To ensure timely delivery.

              • With Legal Authorities: If required to comply with laws, regulations, or enforceable government requests.

              • With Service Providers: Who assist in business operations (e.g., hosting, analytics, marketing).

            5. Cookies and Tracking Technologies

            We use cookies to:

               

                • Recognize users when they return to our website.

                • Store user preferences and enhance shopping experiences.

                • Analyze website traffic and improve services.

              Users can manage cookie settings through their browser. However, disabling cookies may affect website functionality.

              6. Data Security Measures

              We implement security protocols to protect personal data, including:

                 

                  • SSL encryption for secure transactions.

                  • Restricted access to sensitive information.

                  • Regular system updates to address vulnerabilities.

                However, no system is 100% secure. Users are encouraged to safeguard their login credentials and notify us of any unauthorized account activity.

                7. Your Rights & Choices

                Users have the right to:

                   

                    1. Access, modify, or delete their personal information.

                    1. Opt out of marketing emails and promotional messages.

                    1. Disable cookies through browser settings.

                    1. Request data deletion, subject to legal and contractual obligations.

                  To exercise your rights, please contact our customer support team at petprimestore04@gmail.com.

                  8. Third-Party Links & Services

                  Our website may contain links to third-party websites. We are not responsible for their privacy practices. Users are encouraged to review their respective privacy policies before providing any information.

                  9. Policy Updates

                  We reserve the right to update this Privacy Policy as needed. Users will be notified of significant changes via email or website announcements. Continued use of our services after policy updates constitutes agreement to the revised terms.

                  10. Contact Information

                  For any privacy-related inquiries, please contact us at:

                     

                      • Email: petprimestore04@gmail.com

                      • Phone: Cooming Soon

                      • Address: 2 Hanover Rd, Brampton, ON L6S 4H9

                    Effective Date: 11/03/25

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